So this happened a few months ago, but it took me this long to cool down enough to write about. And to be honest, whenever I think about it I still get steamed. I'll try to be fair and polite though.
Whenever my co-workers and I have to work on Saturday, we order in lunch. We've noticed it makes the day go more quickly, allows us to try new places, and makes it so we don't have to pack a lunch for an extra day of the week.
Sheshco Grill, in the Celebration Cinema North plaza, had been open for a few months and we all felt in the mood for Mediterranean food. Once the order was called in, I said I would go pick up the 5 orders for everyone and then we could eat lunch.
When I walked in, I saw that it wasn't very busy (2 tables), which gave me some time to look around as I waited for my order to finish up. I loved the decor, loved the number of booths, and the location was, of course, convenient.
After waiting an extra 15 minutes after the time they told me it would be ready (no biggie, I and most other people have worked in the food industry, we know how these things go), there were still only 4 tables, with 3 people working the front. They seemed to do a lot of hurrying back and forth fixing orders that they had messed up or bringing items they had forgotten. ( For example, one gentleman pointed out that the entree he was served wasn't what he ordered. The waiter didn't seem to think this was much of a problem but offered to bring him an extra salad to make up for it. Uh, doesn't really fix the original problem...This should have clued me in.) Despite the lack of people, over 5 minutes of those 15 were spent waiting for the person who took my order to confirm that the whole order was there. Okaaaay.
After paying and getting my order, I quickly scurried out to my car and tried to get back as quickly as possible, since I was much later than I had told everyone to expect. Once there, we started distributing orders and realized that half of my order and the whole order of one of my coworkers was missing. After it had been "double checked". Ok, so now I will call and inquire about that.
They were very nice on the phone and said they would deliver the missing pieces of the order to us immediately. I gave the address and a contact number in case they had questions or trouble finding our location. And then we waited.
and waited....
and waited...
for an hour. No phone call, no food, nothing but crickets chirping and stomachs growling. So I called back a second time. This time I was told that "Well, we got busy. So we didn't have time to bring it to you."
I'm sorry, what? *speechless here *
So, they mess up my order, don't make it right, and don't even bother to call to tell us they're not going to make it right! Because I knew whoever answered the phone probably didn't have any part of the decision to not deliver the order, I asked to speak to the manager. I got a bored-sounding woman on the phone who reiterated that, "We were just too busy. You can come pick up the food if you still want it though."
How about no. I DON'T want cold food that's been sitting on a counter for over an hour, and even if I did, I'M AT WORK. (Of course, I didn't say this because I was raised to be polite and not shriek when I'm angry.) She then generously offered to refund me my money for the missing food. Wow, thanks. Thank you for not making me pay for food we didn't get. Now what are you going to do about the fact that I'm still hungry and my co-worker is really hungry since she hasn't eaten lunch? Anything? Nope, nothing, just a grudging apology.
I took my refund and fumed for the rest of the day. And apparently I'm not done yet.
So if you still want to go, I'd just recommend double-checking your order before you leave or let the waiter leave the table. I'd recommend Zeytin Turkish restaurant in Ada or Le Kabob Restaurant if you'd rather have a GOOD Mediterranean dining experience. (I've also heard good things about Shiraz Grille but haven't been there personally.)
Whenever my co-workers and I have to work on Saturday, we order in lunch. We've noticed it makes the day go more quickly, allows us to try new places, and makes it so we don't have to pack a lunch for an extra day of the week.
Sheshco Grill, in the Celebration Cinema North plaza, had been open for a few months and we all felt in the mood for Mediterranean food. Once the order was called in, I said I would go pick up the 5 orders for everyone and then we could eat lunch.
When I walked in, I saw that it wasn't very busy (2 tables), which gave me some time to look around as I waited for my order to finish up. I loved the decor, loved the number of booths, and the location was, of course, convenient.
After waiting an extra 15 minutes after the time they told me it would be ready (no biggie, I and most other people have worked in the food industry, we know how these things go), there were still only 4 tables, with 3 people working the front. They seemed to do a lot of hurrying back and forth fixing orders that they had messed up or bringing items they had forgotten. ( For example, one gentleman pointed out that the entree he was served wasn't what he ordered. The waiter didn't seem to think this was much of a problem but offered to bring him an extra salad to make up for it. Uh, doesn't really fix the original problem...This should have clued me in.) Despite the lack of people, over 5 minutes of those 15 were spent waiting for the person who took my order to confirm that the whole order was there. Okaaaay.
After paying and getting my order, I quickly scurried out to my car and tried to get back as quickly as possible, since I was much later than I had told everyone to expect. Once there, we started distributing orders and realized that half of my order and the whole order of one of my coworkers was missing. After it had been "double checked". Ok, so now I will call and inquire about that.
They were very nice on the phone and said they would deliver the missing pieces of the order to us immediately. I gave the address and a contact number in case they had questions or trouble finding our location. And then we waited.
and waited....
and waited...
for an hour. No phone call, no food, nothing but crickets chirping and stomachs growling. So I called back a second time. This time I was told that "Well, we got busy. So we didn't have time to bring it to you."
I'm sorry, what? *speechless here *
So, they mess up my order, don't make it right, and don't even bother to call to tell us they're not going to make it right! Because I knew whoever answered the phone probably didn't have any part of the decision to not deliver the order, I asked to speak to the manager. I got a bored-sounding woman on the phone who reiterated that, "We were just too busy. You can come pick up the food if you still want it though."
How about no. I DON'T want cold food that's been sitting on a counter for over an hour, and even if I did, I'M AT WORK. (Of course, I didn't say this because I was raised to be polite and not shriek when I'm angry.) She then generously offered to refund me my money for the missing food. Wow, thanks. Thank you for not making me pay for food we didn't get. Now what are you going to do about the fact that I'm still hungry and my co-worker is really hungry since she hasn't eaten lunch? Anything? Nope, nothing, just a grudging apology.
I took my refund and fumed for the rest of the day. And apparently I'm not done yet.
So if you still want to go, I'd just recommend double-checking your order before you leave or let the waiter leave the table. I'd recommend Zeytin Turkish restaurant in Ada or Le Kabob Restaurant if you'd rather have a GOOD Mediterranean dining experience. (I've also heard good things about Shiraz Grille but haven't been there personally.)
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